• Whether your legacy systems are restricting the integration of new technologies
• Strategies for ensuring customers’ data security and privacy
• Putting hyper-personalisation at the centre of transformation

Featuring: 

Kevin Craine, Host, DigitalTransformationTalk

Patrick Strauss, Chief Intelligent Environments Solutions Officer (CIESO), GlobalLogic UK&I

Katrin Langley, Vice President, Customer Experience Solutions, Aucera

• Why customer engagement is foundational to your business success
• How the latest conversational AI and GenAI disciplines allow you to engage more customers at scale
• How AI can be used to drive customer loyalty though personalised communications

Featuring: 

Kevin Craine, Host, DigitalTransformationTalk

Richard Rogers, Founder, StartupTechLaw

Ronald Gerlach, Chief Marketing Officer, Gaubert Oil Company

Steven Giuffre, Senior Voice Manager, Vonage

• Increasing the maturity of your processes so that they are ready to be digitally transformed
• Avoiding Shiny Toy Syndrome - matching your requirements with available tech tools
• Excellence in change management - ensuring that your people adopt the technology that you implement

Featuring: 

Kevin Craine, Host, DigitalTransformationTalk

Tom Andriola, Chief Digital Officer, UC Irvine

Ishan Sellahewa, Digital Transformation Business Manager, SA Partners